What is it all about?
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement.
Video
Video & screenshots
screenshots
Who is it for?
Key Features
Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)
Benefits
It's easy to try, buy, implement, and use. Users are quick to embrace the technology, and go deep into its intuitive features to create a great customer experience. The simple on-boarding means you get right down to business, and spend less time with set up. Zendesk makes it easy to automate repetitive tasks, prioritize which issues require your attention first, and loop in people from outside your team. This allows you to optimize your workflow and handle anything that comes your way.
Pricing
Description
ESSENTIAL
$5 per agent per month
TEAM
$19 per agent per month
PROFESSIONAL
$49 per agent per month
ENTERPRISE
$99 per agent per month
Integrates With
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