ManageEngine ServiceDesk Plus

Benefits

-> Access your help desk anytime, anywhere using serviceDesk Plus iphone app. -> Create SLA and provide quality services in time, to your end users -> Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. -> Web based portal to submit service requests & Incidents. -> Restore normal service of operation quickly with the comprehensive incident management -> Eliminate the root cause effectively and put an end for firefighting of repetitive incidents. -> Discover every asset in your network with the efficient auto discovery options -> Provide structured and prompt handling of all changes in your IT infrastructure. -> With the new agent based scanning, you can access any system from the remote network, independent of their location. -> Showcase the offered IT services to your end user and give a new face to your IT. -> Scan your network and automatically discover all the software available in your organization -> Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms. -> Manage your purchases right from the birth of the PO -> Auto assign feature distributes tickets based on the existing load on your technicians -> Manage Contracts with different vendors seamlessly -> Automatic email to ticket conversion using email commands -> ServiceDesk plus allows you to import users and their informations from Active directory and LDAP